International shipping

1. Company information

The webshop Bilstereoklub.dk is owned and operated by:

Solfilm og Bilstereo / Bilstereoklub.dk
Gudumvej 29B
4200 Slagelse
Denmark
VAT / CVR no.: DK 27256341
E-mail: bilstereoklub@gmail.com
Phone: +45 20 94 33 31

2. Can we ship internationally?

Yes, in some cases Bilstereoklub.dk can ship to customers outside Denmark.

However, international shipping is always handled by prior agreement. We do not guarantee automatic international checkout, fixed international freight prices or delivery to all countries.

Please contact us by e-mail before placing or completing an international order: bilstereoklub@gmail.com.

3. Shipping methods

Depending on the product, destination and agreement, we may be able to ship using:

• GLS
• PostNord
• Another parcel carrier or freight forwarder
• Your own shipping agent / forwarder, if agreed in advance

We may also allow pickup by your own freight forwarder, but only after written agreement.

4. Countries outside the EU

We can in some cases ship to countries outside the European Union, for example Norway.

For countries outside the EU, the shipment may be subject to customs clearance, import VAT, customs duties, taxes, carrier handling fees or other local charges.

These costs are not controlled by Bilstereoklub.dk and are not included in the freight quote unless this is clearly stated in writing.

5. Customs, import VAT and local charges

When a shipment is imported into another country, the authorities, carrier or freight forwarder in the destination country may charge import VAT, customs duty, taxes, clearance fees, handling fees or other import-related costs.

The customer is responsible for all such costs in the destination country.

6. Norway and other non-EU destinations

We are often asked about shipping to Norway. Norway is outside the EU, which means that import rules may apply when the shipment enters Norway.

As a customer, you are responsible for checking the rules in your own country before ordering. This includes import VAT, customs clearance, duties and fees.

If the carrier, customs broker or local authority requires payment before delivery, this is normally handled directly between you and that party.

7. Identity verification and fraud prevention

For international orders, we may require additional verification before accepting or shipping an order.

This may include requesting identification such as passport, driving licence, proof of address, company information or other documentation.

This is done to reduce the risk of fraud, payment abuse, incorrect delivery or unauthorised use of payment methods.

8. Written offer before shipment

Before we ship internationally, we may provide a written offer covering:

• Product price
• Available shipping method
• Estimated shipping price
• Payment method
• Delivery address
• Any special packing or shipping requirements

The order is not considered finally accepted for international delivery until we have confirmed it in writing.

9. Delivery time

International delivery time depends on product availability, destination country, shipping method, customs handling, carrier capacity and any required documentation.

Delays caused by customs authorities, carriers, missing import information, local taxes, import checks or customer-side clearance are outside Bilstereoklub.dk’s control.

10. Returns and warranty cases from abroad

International returns, withdrawal cases and warranty/reklamation cases must always be agreed with us first.

Do not send goods back without prior written agreement.

Return freight, export/import paperwork, customs handling, import VAT, taxes, clearance costs or other local fees may apply and must be clarified before the product is returned.

Please read our Danish pages for:

• Retur og Fortrydelsesret
• Reklamationsret
• Køb og Salgsbetingelser

11. Contact us before ordering

If you want to buy from outside Denmark, please contact us first by e-mail.

Please include:

• Your full name
• Country
• Delivery address
• The products you are interested in
• Whether you are a private customer or business customer
• If you want us to quote freight or if your own forwarder will collect

12. Dansk kort version

Ja, i visse tilfælde kan vi levere til udlandet, herunder lande uden for EU som fx Norge.

International levering sker altid efter aftale via e-mail. Vi kan efter aftale sende med GLS, PostNord, anden speditør eller modtage afhentning fra din egen speditør.

Bor du uden for EU, er du selv ansvarlig for told, importmoms, skatter, importgebyrer, fortoldning og eventuelle øvrige omkostninger i dit eget land.

Vi kan give et skriftligt tilbud på selve fragten, men vi kan ikke garantere eller hæfte for ekstra importomkostninger, som bliver pålagt af myndigheder, fragtfirmaer eller speditører i modtagerlandet.

Kontakt os på e-mail: bilstereoklub@gmail.com.